About Us
#Celebrating 225 Years of Sri Lanka Postal Service.
One of the oldest government institutions in Lanka, Sri Lanka Post has a long history about 224 years. It is advancing with new goals to win the digital and technology world by providing diverse services while encountering various challenges.
Vision
“Become the partner of excellence in relations, by providing innovative and diverse services.”
Mission
“To provide a highly innovative, efficient and reliable postal service utilizing motivated staff and modern technology in a pleasant work environment to maximize customer satisfaction while
adhering to the standards of the Universal Postal Union, and upholding the policies of the Government of Sri Lanka”
Objectives
- Increasing the value of existing services and creating innovation services in response to the customer's' digital lifestyle
- Gaining trust of local and international customers and thereby numerical growth of the stakeholders bound with the Department for a long time.
- Connecting customers of all levels easily and quickly through the local and international postal distribution network.
- Reducing the adverse pressure made by the Department to the Treasury through increasing the revenue.
- Performing a prominent role in achieving Sustainable Development Goals through all the activities that creates Departmental targets.
Key Functions
- Preparation and implementation of a strategic plan that can ensure the progress of postal services, centered around the new technological market
- Well-positioning, deploying, maintaining and development of the resources of the department to utilize them in maximum efficiency
- Converting the post office network scattered throughout the island into commercial centers that render diverse services.
- List Item
- To strengthen the postal distribution network, which provides daily door-to-door service and has earned consumer trust, by revising the rules and regulations to gain competitive advantage, and ensure efficient acceptance, transportation and distribution of postal goods.
- Following appointments, promotions, transfers and disciplinary actions required to motivate the human resource and maintain industrial peace.
- Empowering the staff, motivating and maintaining the expected discipline by introducing a continuous training plan and formal performance appraisal system to develop the knowledge, skills and attitudes of the staff
- Regulating the administration by strengthening audit and investigation.
- Enhancing the quality and efficiency of services provided by utilizing rapidly developing infrastructure facilities, and creating a pleasant working environment for the staff.
- Identifying consumer requirements and market demands through market analysis.
- Maintaining postage that is affordable to every customer in the Posts.
- Modernizing the existing services, introducing new services and doing promotions, tailored to meet the evolving market and customer requirements driven by advancements in communication technology.
- Providing with revenue targets in accordance with a scientific method and follow-up.
- Presenting high quality stamps and related products under attractive themes.
- Popularizing stamp collecting as a hobby locally and internationally to showcase the Sri Lankan identity on the international level
- Simplifying systems to adapt the changing circumstances, and implementing and enhancing guidelines to streamline processes
